Thaba Moshate Casino Responsible Gambling Policy
Thaba Moshate Hotel, Casino and Convention Resort operates a land-based casino facility in Burgersfort, Limpopo Province, South Africa. This policy sets out the approach to responsible gambling, the principles expected from guests, and the resources and procedures available to guests who may experience difficulties related to gambling.
1. Principles of Responsible Gambling
Responsible gambling is defined as a recreational activity that involves controlled spending and adherence to personal guidelines. Gambling at this property is to be treated as entertainment, not as a source of income or a solution to financial difficulties.
Responsible gambling is based on the following principles:
All money spent on gambling should be regarded as an entertainment cost, comparable to expenditure on other leisure activities. Guests are expected to set a predetermined and acceptable loss limit before commencing play. This limit should consist only of funds that can be lost without affecting essential household expenses or other financial obligations.
Financial gain is not to be the primary motivation for gambling. While winning may occur, gambling is not a method to resolve debt problems or to obtain reliable income.
Gambling expenditure should be managed in a manner that allows for enjoyment without creating financial or personal distress. Setting and observing sensible limits for both time and money spent on gambling is essential to maintaining control.
2. Self-Assessment for Problem Gambling
The following self-assessment checklist is provided to assist guests in identifying behaviours that may indicate a gambling problem. Guests should consider whether any of the statements below apply to their own gambling behaviour:
Lying to family, friends, or others about the extent of gambling activity, or deliberately concealing the amount of time or money spent on gambling.
Experiencing negative effects on important personal relationships as a direct result of gambling activities.
Contemplating or engaging in illegal activities such as theft, fraud, or misappropriation of funds in order to obtain money for gambling.
Requesting financial assistance from family members or friends to resolve gambling-related financial crises or debts.
Using money that has been designated for essential family maintenance, household bills, or other necessary expenses to gamble.
Frequently gambling with money that cannot be afforded to be lost.
Taking large amounts of casino credit that cannot be repaid within a reasonable period of time.
Using gambling winnings to repay existing debts instead of addressing the underlying financial situation.
Denying the existence of a gambling problem despite concern or feedback from family, friends, or others.
Lying about any or all of the behaviours listed above.
If a guest answers “yes” to any of the above, this may indicate a gambling problem and professional help should be sought without delay.
3. Support and Assistance
Guests who identify signs of problem gambling in themselves or others are urged to contact the National Responsible Gambling Programme (NRGP). The NRGP is administered by the South African Responsible Gambling Foundation and provides free, confidential treatment and counselling to individuals affected by problem gambling.
The National Responsible Gambling Programme can be contacted as follows:
Toll-free helpline: 0800 006 008 (available 24 hours a day, 7 days a week, free of charge to callers in South Africa)
WhatsApp or SMS: Send “HELP” to 076 675 0710
Email: [email protected]
International callers: +27 21 674 5830
Trained counsellors staff the helpline, provide telephone counselling, explain available forms of assistance, and arrange referrals for face-to-face treatment through a country-wide network of treatment professionals. All services are free of charge and confidential.
4. Self-Exclusion Procedures
Guests who wish to exclude themselves from gambling activities at Thaba Moshate Casino may request self-exclusion. Self-exclusion is a formal process that prohibits an individual from participating in gambling at this property and, where applicable, at other licensed gambling venues in South Africa.
To request self-exclusion, a guest must submit a formal application to the security department. The application includes completion of prescribed documentation and the provision of a photograph for identification purposes. Once completed, the self-exclusion form is forwarded to the relevant Provincial Licensing Authority and the National Gambling Board for record-keeping.
A self-excluded person may not participate in gambling activities for a minimum period of six months. During this period, the individual is expected to engage in counselling or treatment with a professional registered with the South African Responsible Gambling Foundation, or with a suitably qualified psychologist or psychiatrist.
Upliftment of a self-exclusion order will only be considered once the minimum six-month period has elapsed and the individual provides evidence of having received counselling or treatment from an accredited professional. Applications for upliftment are assessed on a case-by-case basis.
Failure to comply with a self-exclusion order may result in denial of access to the premises. In certain circumstances, remaining on the property after exclusion may lead to trespassing charges.
5. Commitment to Responsible Gambling
Thaba Moshate Casino supports responsible gambling in South Africa. The casino operates in cooperation with the National Responsible Gambling Programme and in accordance with the regulatory framework established by the National Gambling Board and the Limpopo provincial gambling authority.
Staff members receive training to recognise indicators of possible problem gambling and to direct guests to appropriate support resources. Information regarding the National Responsible Gambling Programme helpline is displayed on the premises and on the website.
Credit or loans are not provided to guests for the purpose of gambling. Any casino credit that is extended is subject to strict internal controls and responsible lending practices.
6. Contact Information
For questions regarding this Responsible Gambling Policy or to request assistance with self-exclusion, guests may contact:
- Telephone: +27 (0)13 045 0450
- Email: [email protected]
- Address: R555 Steelpoort Road, Burgersfort, Limpopo, 1150, South Africa
For immediate problem gambling support, guests should contact the National Responsible Gambling Programme toll-free helpline on 0800 006 008.
This policy is reviewed periodically to maintain alignment with national responsible gambling standards and applicable regulatory requirements.